White Papers
Latest White Papers
ITIL V3: Making Business Services Serve the Business White Paper
- Source:
- ASG Software Solutions
- Posted:
- Apr 13, 2009
ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the restructuring of the library into a service lifecycle framework with lifecycle stages that include Service Strategy, Service Design, Service Transition, Service Operation, and Continuous Service Improvement. ITIL V3 also refines the definition of the Configuration Management Database (CMDB) and introduced a more powerful system, the Configuration Management System (CMS), in which the CMDB fits. Through exploration of the broad portfolio of IT management offerings from ASG, this white paper addresses how IT organizations can bridge the gap from ITIL V2 to V3 with products that fit in each stage of the ITIL V3 Service Lifecycle.
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Transform "Data" into Business "Information"
- Source:
- Hewlett-Packard
- Posted:
- Apr 16, 2012
IT leaders need a method for systematically managing IT overall while providing a means to better demonstrate to the business IT's effectiveness, efficiency, and value.
Join HP Software’s Keith Macbeath as he interviews United Airlines’ Silvia Prickel and uncovers the secrets to integrating IT and creating the world’s largest airline:
PDF DownloadWhite paper sponsored by Hewlett-PackardYou Have Never Seen IT Performance Like This
- Source:
- Hewlett-Packard
- Posted:
- Mar 09, 2012
Download this white paper to know how an effective IT performance system can benefit business greatly. The paper provides a set of associated measures and best practices that are both aspirational and practical. In addition, it also outlines a framework of key performance indicators to help IT perform better and presents specific KPIs to consider for leaders within different IT domains.
PDF DownloadWhite paper sponsored by Hewlett-Packard
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