White Papers
Latest White Papers
Practical Guidance for Managers on How to Prepare for Successful Audits
- Source:
- Solidcore
- Posted:
- Apr 13, 2009
This paper supports an internal audit of the organization's change management policies in order to verify compliance and look for opportunities to improve efficiency, effectiveness, and economy.
PDF DownloadThe Miracle in Detroit: Putting the ROI into ITIL
- Source:
- Solidcore
- Posted:
- Apr 13, 2009
Every IT manager intuitively understands the difficulty of achieving, and as importantly, demonstrating, a return on investments into technology projects. This issue is particularly acute for large, multi-phase deployments such as an ITIL implementation. Setting concrete milestones and, for each milestone, demonstrating and measuring the value provided to the organization, not only goes a long way in proving the worth of such projects, but also helps focus the project on the right issues. What can you pick as a first milestone in an ITIL project which will make others say: Wow, yes this is the right way to go? What can you do to get management to buy into your vision? Read on.
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