White Papers
Latest White Papers
Selecting an IVR Solution Provider For Your Business
- Source:
- Genesys
- Posted:
- Jun 01, 2009
Datamonitor is the world's leading provider of online data, analytic and forecasting platforms for key vertical sectors. Companies today are looking to improve their customer engagement capabilities with interactive voice response (IVRs). In order to understand the competitive dynamics in the IVR market,
PDF DownloadWhite paper sponsored by GenesysOrchestrating Customer Satisfaction with Innovative Outbound Services
- Source:
- Genesys
- Posted:
- May 21, 2009
The key to building better relationships with customers is to harness the power of outbound interactions in a more customer-centric manner. This white paper presents an effective approach to overcoming restrictions and limitations on outbound activities, and then discusses how to instead develop, execute, and manage outbound activities from a customer satisfaction perspective to reduce costs and increase bottom line results.
PDF DownloadWhite paper sponsored by GenesysGenesys intelligent Workload Distribution
- Source:
- Genesys
- Posted:
- May 06, 2009
In these volatile economic times, companies across all industries are striving to ensure that they’re able to offer the very best customer service. Many are now choosing to manage their complex customer interaction touch points and tasks via a single business application solution that has the ability to dynamically map the overall workload to the available resources and capabilities — and the most savvy and successful are choosing Genesys intelligent Workload Distribution.
PDF DownloadWhite paper sponsored by GenesysIncrease Customer Loyalty and Reduce Contact Center Costs with Proactive Contact
- Source:
- Genesys
- Posted:
- May 05, 2009
This paper introduces the concept of proactive contact and describes the overall objectives and business goals associated with it. The paper then illustrates the technical requirements of a proactive contact solution to meet those business objectives. Finally, it outlines the Genesys Proactive Contact solution and its role in the Dynamic Contact Center.
PDF DownloadWhite paper sponsored by Genesys
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