ICICI Demonstrates the Value of IT to Business by Improving Major Key Performance Indicators (KPIs)
Executive Summary
Over the last nine years, ICICI Bank has experienced substantial organic and inorganic growth. Consequently, the company’s data centers have come under increasing pressure to optimize operations and services, and deliver business value across the organization. Therefore, the Bank wanted to create a customized performance solution to transform data center operations and demonstrate the value of IT to the business by improving major Key Performance Indicators (KPIs). The Bank deployed a customized HP IT Performance Suite to transform data center operations, improve service management and demonstrate the value of IT to the business
Download this Case Study to know how the solution lets ICICI align people, processes and IT fully with the business and provides a clear view of IT business value. The solution has also helps them lower service support calls by 35 percent and saves up to 1,500 minutes per day, boosting operational efficiency by 30 percent.
