Latest Case Studies in BUSINESS SERVICE MANAGEMENT
How O&M Transformed its Office to a BI Hub
A case study on Business Intelligence & Analytics in ServicesWhen one of the world's most-coveted ad agencies, Ogilvy and Mather, wanted to take customer satisfaction to a new level, it turned to BI.
Aegon Religare Implements BPM, Automates Systems
A case study on Business Service Management in InsuranceCIO 100 Winner: Srinivasan Iyengar saw a need to build agility and adaptability into both process and technology. The BPM project was the first of its kind in the industry. This was for the first time in the industry that select peripheral systems like sales management system and procurement management system were being automated.
Mudra Optimizes Use of Under-utilized Studios
A case study on Business Service Management in Media & AdvertisingCIO 100 Winner: Sebastian Joseph introduced the project- mTRACT, which would help carve out a separate SBU for 'studio outsourced operations' and make their services available to any client globally. The project would thus bring transparency and define processes, resulting in increased accountability.
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